Five Years Ago 71% Of Consumers Consulted A Business Review Site Prior To Making Significant Purchases. Today The Number Has Jumped To 92%.
Consumers are demanding more and more from their service providers every day. With the evolution of communication services, the expectations of consumers, particularly of the financial services industry, have risen exceptionally. Now, not only do they expect a tailored service based on their individual needs, but they also expect to be able to interact with their banks and insurance providers when and through whichever channel suits their preference.
The average review score of professionals in the financial services industry is an astounding 4.4 Stars. Even one negative review without a response can impact your business against such well-reviewed competition.
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