79% of consumers Trust an online review as much as a personal recommendation.
The Data Is Clear On Retailer Review Impact
Numerous research studies and surveys demonstrating the impact of reviews on retailers. Some of the key findings from a thorough Dimension Research Study include:
88% of survey respondents have been influenced by an online customer service review making a buying decision
95% share bad experiences and 87% share good experiences with others
54% share bad experiences with more than five people and 33% share good experiences with more than five people
58% are more likely to tell customers about their customer service experiences today than they were five years ago
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